Returns and Refunds

This catalog is owned and maintained by a 3rd party company. 

Entering your VIN will filter out parts not intended for your vehicle but does not mean every part being shown is correct for your specific vehicle. When no VIN is provided at checkout we cannot not be liable for catalog errors and incorrect parts. 

We strongly recommend you supply your VIN at checkout when ordering as this will guarantee the order to be correct.

Cores

Cores should be sent back to:

Mopar Online Parts 

Core # ( your order number)

111 Bond St.

Westbury, NY 11590

  • You are responsible for all shipping costs when returning cores
  • Cores must be returned within their original packaging
  • Cores must be returned within 6 months from the purchase date in order to receive credit


General

Please contact us if you are dissatisfied with or need to return an item. Damaged or missing items must be reported within 48 hours of receipt. We will accept the return provided it is unused, in original box/package, is in like new condition and returned within 30 days of receipt. Special ordered parts may incur a 15% return fee. 

Some Special ordered parts, Electrical parts and Performance parts are non-returnable. Refunds will not be authorized on items that have been altered and/or painted. 

No refunds or exchanges will be accepted after 30 days of receipt.

Return Window

We will accept returns within 30 calendar days from the date of the first invoice unless otherwise explicitly stated at the time of purchase.

Contacting us for Refunds

To initiate a return, please either email us at Sales@MoparOnlineParts.com or submit a ticket or request a callback from us via this page: https://www.moparonlineparts.com/contact-us and a member of our team will get back to you with assistance and next steps to process your return for a replacement or a refund. 

Item Condition

Products being returned must be unused, uninstalled and in their original condition. This means that the products should not have been modified, altered or damaged as a result of attempted installation or usage.  Products being returned should also come with all accessories and original packaging. 

 

Items that were damaged, lost or stolen in transit

In the event your item gets lost or damaged in transit please contact us immediately at Sales@MoparOnlineParts.com or submit a ticket or request a callback from us via this page: https://www.moparonlineparts.com/contact-us and a member of our team will get back to you with assistance and next steps. Do not initiate a claim directly with the carrier. 

Mopar Performance Parts Warranty

Part numbers that begin with the letter "P" are sold as is and carry no warranty. Any parts found defective or damaged upon receipt must be reported to us within 48 hours of receipt.

 

Required Details for Returns

When getting in touch with us for a Return, make sure to include the following information for us to easily reference your order and facilitate the return quicker:

  • Your name

  • Email address

  • Order Number

  • Items you intend to return

  • Detailed explanation of why items are being returned

  • Indicate whether you want a replacement or a refund

Our team will contact you should we need additional information.

 

Restocking Fees and Other Charges

Return of Items ordered in error may be subject to a 15% restocking fee. Customers are responsible for return shipping charges. Do not return merchandise to us COD or Postage Due as these returns will be refused.


Refund Method

For approved returns where customers wish to request for a refund, we will initiate a refund applicable to the original payment method used by the customer for the original order within 3 days. Please be aware that the time between us initiating the refund to the refund being reflected to your account varies across payment methods and financial institutions.